Privacy Policy
We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data when you use our cybersecurity education platform.
Important Notice: This privacy policy applies to all users of Teachion Bloom's cybersecurity education platform. By accessing our website or using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
When you interact with our cybersecurity learning platform, we collect various types of information to provide you with personalized educational experiences and maintain platform security. The information we gather falls into several categories, each serving specific purposes in delivering our educational services.
Personal Information
- Account Details: Full name, email address, phone number, and professional title when you register for our cybersecurity courses
- Educational Background: Current role, experience level in cybersecurity, certifications held, and learning objectives
- Payment Information: Billing address and payment method details processed through secure third-party payment processors
- Communication Records: Messages sent through our platform, support tickets, and feedback submissions
Learning Analytics Data
- Course Progress: Modules completed, time spent on each lesson, quiz scores, and practical exercise submissions
- Engagement Metrics: Click patterns, video watch time, resource downloads, and discussion forum participation
- Performance Data: Assessment results, skill progression tracking, and certification completion status
- Learning Preferences: Preferred content types, study schedule patterns, and notification preferences
How We Use Your Information
Your information serves multiple purposes in enhancing your cybersecurity education experience. We've designed our data usage practices to maximize learning outcomes while maintaining strict privacy standards. Here's how we utilize the information we collect:
Educational Service Delivery
We use your personal and learning data to customize course recommendations, track your progress through cybersecurity modules, provide personalized feedback on practical exercises, and adapt content difficulty based on your skill development. This ensures you receive education that matches your current knowledge level and career goals.
Platform Security and Integrity
Given our focus on cybersecurity education, we implement robust security measures using collected data to prevent unauthorized access, detect suspicious activities, verify user identities during sensitive operations, and maintain the integrity of certification processes. Your data helps us protect both your account and our educational platform.
Communication and Support
We utilize your contact information to send course updates, respond to technical support inquiries, notify you about new cybersecurity learning opportunities, provide important security alerts related to your account, and facilitate communication between instructors and students in specialized courses.
Content and Service Improvement
Learning analytics help us identify knowledge gaps in our cybersecurity curriculum, develop new courses based on industry demand, improve existing content based on student performance data, and enhance our platform's user experience through usage pattern analysis.
Data Sharing and Third Parties
We maintain strict control over your personal information and limit data sharing to essential service providers who help us deliver cybersecurity education. Our approach prioritizes your privacy while ensuring seamless educational experiences.
| Third Party Category | Purpose | Data Shared |
|---|---|---|
| Payment Processors | Processing course payments and subscription fees | Billing information, transaction amounts |
| Cloud Hosting Providers | Platform infrastructure and data storage | Encrypted user data, learning progress |
| Email Service Providers | Course notifications and educational updates | Email addresses, communication preferences |
| Analytics Services | Platform performance and user experience optimization | Anonymized usage data, aggregated metrics |
Third-Party Commitments: All third-party service providers are contractually bound to maintain the same level of data protection that we implement. They cannot use your information for their own purposes and must delete or return data when our service agreements end.
Your Privacy Rights
You maintain comprehensive control over your personal information throughout your learning journey with us. We've implemented multiple mechanisms to ensure you can exercise these rights easily and effectively.
Access and Portability Rights
You can request a complete copy of all personal data we maintain about you, including your learning progress, course completion records, and communication history. We provide this information in commonly used electronic formats, allowing you to transfer your educational records to other platforms if desired. Requests are fulfilled within 30 days of verification.
Correction and Update Rights
If any personal information we hold is inaccurate or incomplete, you can request corrections through your account settings or by contacting our support team. This includes updating professional credentials, contact information, learning preferences, and career objectives to ensure personalized course recommendations remain relevant.
Deletion and Erasure Rights
You may request deletion of your personal data at any time, subject to certain limitations. We'll remove your information from active systems within 60 days, though some data may be retained for legal compliance, fraud prevention, or legitimate business purposes. Course completion certificates and academic records may be retained longer for verification purposes.
Consent Management
Where we process your data based on consent, you can withdraw that consent at any time. This includes opting out of marketing communications, declining optional data collection for course improvements, and limiting data sharing with select third-party partners. Withdrawal doesn't affect the lawfulness of processing before consent was withdrawn.
Data Security Measures
As a cybersecurity education platform, we implement industry-leading security practices to protect your personal information. Our security measures reflect the same principles we teach in our advanced cybersecurity courses.
- Encryption Standards: All data is encrypted using AES-256 encryption at rest and TLS 1.3 for data in transit, ensuring your information remains protected even if intercepted
- Access Controls: Multi-factor authentication, role-based access permissions, and regular access reviews limit data access to authorized personnel only
- Infrastructure Security: Cloud hosting with enterprise-grade firewalls, intrusion detection systems, and automated security monitoring across all platform components
- Regular Security Audits: Quarterly penetration testing, annual third-party security assessments, and continuous vulnerability scanning to identify and address potential threats
- Incident Response: Comprehensive incident response procedures with notification protocols to alert users within 72 hours of any confirmed data breaches
- Data Backup and Recovery: Encrypted backups with geographic distribution and tested recovery procedures to ensure data availability while maintaining security
Data Retention and Deletion
We retain your personal information only as long as necessary to provide educational services, comply with legal obligations, and maintain platform security. Our retention practices balance your privacy interests with practical educational and business needs.
| Data Type | Retention Period | Deletion Process |
|---|---|---|
| Account Information | Duration of active account plus 3 years | Automatic deletion after retention period |
| Learning Progress Data | Duration of account plus 5 years for verification | Anonymized after account closure |
| Communication Records | 3 years from last communication | Secure deletion from all systems |
| Payment Information | 7 years for tax and audit purposes | Encrypted storage, then secure deletion |
| Certification Records | Indefinite for verification purposes | Maintained in anonymized form |
International Data Transfers
While our primary operations are based in India, we may transfer your personal data to other countries to provide comprehensive cybersecurity education services. These transfers occur under strict privacy protections and compliance frameworks.
Transfer Safeguards
When transferring data internationally, we implement appropriate safeguards including standard contractual clauses approved by relevant data protection authorities, adequacy decisions where available, and additional security measures for countries without adequate protection frameworks. All transfer partners must demonstrate equivalent privacy protection standards.
Cookies and Tracking Technologies
Our platform uses various tracking technologies to enhance your learning experience, maintain security, and optimize platform performance. You maintain control over most cookie settings through your browser preferences.
- Essential Cookies: Required for platform functionality, user authentication, and security features - these cannot be disabled without affecting service availability
- Performance Cookies: Help us understand how you interact with our platform to identify areas for improvement in course delivery and user experience
- Preference Cookies: Remember your settings, language preferences, and learning dashboard customizations for consistent experiences across sessions
- Analytics Cookies: Provide aggregated insights into course effectiveness, popular learning paths, and platform usage patterns without identifying individual users
Children's Privacy Protection
Our cybersecurity education platform is designed for professional and adult learners. We do not knowingly collect personal information from individuals under 16 years of age. If we discover that we have inadvertently collected such information, we will promptly delete it and terminate any associated accounts.
Age Verification: If you believe a minor has provided personal information to our platform, please contact us immediately so we can investigate and take appropriate action to protect the child's privacy.
Policy Updates and Changes
We may update this privacy policy periodically to reflect changes in our services, legal requirements, or privacy practices. When significant changes occur, we'll notify you through email, platform notifications, or prominent announcements on our website.
Notification Process
For minor updates, we'll post the revised policy with the updated date. For substantial changes that materially affect how we handle your personal information, we'll provide at least 30 days' advance notice and may require renewed consent for certain data processing activities. You can always access the current version of our privacy policy on our website.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or need to report a privacy concern, our dedicated privacy team is here to help you.